RETURNS, REFUNDS & REPLACEMENTS

(In accordance with the Consumer Protection Act, 2019 & E-Commerce Rules, 2020)

At Monic Uniq, we are committed to delivering high-quality skincare products and ensuring a fair, transparent, and compliant shopping experience for our customers.

1. No Return on Opened or Used Products

Due to the personal, consumable, and hygienic nature of skincare products, Monic Uniq does not accept returns for products that have been opened, used, altered, or tampered with, except where required under applicable law.

This policy is in line with provisions allowing exclusion of returns for health and personal care products, provided such conditions are clearly disclosed prior to purchase.

2. Replacement / Refund – Eligible Circumstances

A replacement or refund may be provided only in the following cases:

The product delivered is damaged
The product delivered is defective
The product delivered is incorrect (wrong item sent)
The product is missing or leaked at the time of delivery

3. Reporting Timeline

To raise a valid request, customers must:

Notify us within 48 hours of delivery
Provide clear photographic or video evidence of:
- The product condition
- Outer packaging
- Shipping label

Requests raised after this period may not be entertained, as per reasonable business practices allowed under law.

4. Resolution Process

Upon verification of the complaint:

A replacement will be issued at no additional cost
If replacement is not feasible, a refund or store credit may be provided
Refunds, if approved, will be processed to the original payment method within 7–10 business days, in compliance with applicable regulations

5. Non-Eligible Scenarios

No replacement or refund shall be provided if:

The product has been used or partially used
Damage occurs after delivery
The issue arises due to incorrect storage or misuse
The customer provides incorrect or incomplete delivery information
Minor variations occur in color, fragrance, or texture due to natural ingredients

6. Cancellation Policy

Orders once placed cannot be cancelled after dispatch.
Cancellation requests may be considered only before shipment, subject to order status.

7. Pricing, Refund Fairness & Consumer Rights

Monic Uniq ensures that:

No unfair trade practices are followed
All product information, pricing, and policies are disclosed transparently
Customers retain their rights under the Consumer Protection Act, 2019

8. Customer Support & Grievance Redressal

For any concerns related to returns, refunds, or replacements, please contact:

Customer Support Email: [email protected]
WhatsApp: +91-XXXXXXXXXX

We aim to resolve all grievances within a reasonable timeframe, as mandated by Indian consumer law.

9. Policy Updates

Monic Uniq reserves the right to modify or update this policy at any time.
Any changes will be effective immediately upon posting on the website.